Privacy Policy for U&U Real Self – Positive Focus

Effective Date: May 2025

1. Introduction

ByteGlow GmbH ("we," "us," or "our") operates the U&U Real Self – Positive Focus mobile application ("App"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our App and the choices you have associated with that data.

2. Children’s Privacy (18+ Only)

Our Services are intended only for individuals who are 18 years of age or older. We do not knowingly collect, maintain, or use personal information from anyone under 18.

• If you are under 18, please do not use the App, make any purchases, or submit any information to us.
• If we learn that we have inadvertently received personal data from a user under 18, we will delete that information and disable the associated account as quickly as reasonably possible.
• Parents or legal guardians who believe that we might have collected personal information from a minor can contact us at support@byteglow.io to request deletion.

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our App.

Personal Data

While using our App, we may ask you to provide us with personally identifiable information ("Personal Data"), which may include:

• Email address
• First name and last name
• Phone number
• Address, ZIP/Postal code, City
• Cookies and Usage Data

Usage Data

When accessing the App through a mobile device, we may collect:

• Device type and OS
• IP address
• Device identifiers
• App usage metrics
• Browser type and other diagnostic data

4. Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity and retain certain information. You can choose to refuse cookies, but some features may not function properly.

5. Use of Data

ByteGlow GmbH uses your data to:

• Provide and maintain the App
• Notify you of changes
• Enable interactive features
• Provide customer support
• Improve the App via analytics
• Monitor usage
• Detect and fix issues

6. Data Storage and Transfer

We prioritize storing data in the European Union to comply with data protection regulations. Some of our service providers may process or store data outside of the EU. When this occurs, they operate under recognized legal frameworks (such as Standard Contractual Clauses) to ensure compliance with the General Data Protection Regulation (GDPR).

By using the App, you consent to this data processing arrangement.

7. Disclosure of Data

We may disclose your Personal Data:

• To comply with legal obligations
• To protect rights and safety
• To investigate misuse or fraud
• To defend ByteGlow GmbH from liability

8. Service Providers

We work with trusted third-party service providers to:

• Power our backend infrastructure
• Analyze app usage and improve features
• Manage in-app purchases and subscriptions
• Support communication or technical operations

These providers only access the data necessary to perform their services (such as hosting, analytics, customer support, or subscription management) and are contractually obligated to handle it securely and confidentially.

9. Links to Other Sites

Our App may link to external sites. We are not responsible for the privacy practices of these third parties.

10. Your Rights

You may request deletion of your account and all associated data at any time through the app.

11. Contact Us

ByteGlow GmbH
Bahnhof-Park 1
6340 Baar, Switzerland
Email: support@byteglow.io
Website: https://byteglow.io

Note: For privacy-related inquiries, we recommend contacting us by email for the fastest response.

Last updated: May 2025